POLICIES

Return & Refund Policy

✦

At Elenza, customer satisfaction is important to us. If you're not satisfied with your purchase, we're here to help.

For any queries, contact us at
elenza.info@gmail.com

Return within 7 days of delivery for a hassle-free experience.

We only accept returns for unused, sealed, and original products.

We deliver across Pakistan with reliable shipping partners.

7-Day Return Policy

We offer a 7-day return policy, meaning you have 7 days from the date you receive your order to request a return.

To be eligible for a return:

For hygiene and safety reasons, we cannot accept returns or exchanges for:

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery at elenza.info@gmail.com.

Please include:

After verification, we will arrange a replacement or refund where applicable.

To start a return, email us at:

Return Address:

Office 7A, First Floor, Arbab Plaza, Peshawar, Pakistan

Please do not return any product without contacting us first. Unauthorized returns may not be accepted.

✦ If the return is due to our error (wrong, damaged, or defective product), Elenza will cover the return shipping cost.
✦ For all other approved returns, the customer is responsible for the return shipping charges.

Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be processed within 7-10 business days.
Online payments will be refunded to the original payment method.
Cash on Delivery (COD) orders will be refunded via bank transfer, Easypaisa, or JazzCash.