PRIVACY POLICY

Your Privacy Matters

We are committed to protecting your personal information and being transparent about how we collect, use, and protect it.

ELENZA Luxury Skincare Serum
01

Personal Information We Collect or Process

When you visit our store, place an order, or contact us, we may collect certain information to provide and improve our services.

  • Contact details (name, email, phone number, shipping address)
  • Order details (products purchased, payment information, order history)
  • Account information (username, password, preferences)
  • Technical data (IP address, browser type, device information)
  • Communication data (messages, support conversations)
02

Personal Information Sources

We collect information directly from you, and automatically when you use our store.

  • Information you provide when creating an account or placing an order
  • Information you provide when contacting customer support
  • Information collected automatically through cookies and analytics tools
03

How We Use Your Personal Information

We use your information to deliver a better shopping experience.

  • Process and fulfill your orders
  • Provide customer support
  • Send order updates, offers, and important notifications (if you opt-in)
  • Improve our website, products, and services
  • Prevent fraud, abuse, and unauthorized activity
  • Comply with legal obligations
04

How We Disclose Personal Information

We do not sell your personal information. We only share it when necessary:

  • With service providers who help us operate our store (payment gateways, shipping partners)
  • To comply with legal requirements or protect our rights
  • In connection with a business transfer (e.g., merger or acquisition)
  • With your consent
05

Relationship with Shopify

Our store is hosted on Shopify Inc. They provide us with the e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify's data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. For more information, you may visit Shopify's Privacy Policy.

06

Third Party Websites and Links

Our store may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before sharing any personal information.

07

Children's Data

Our store is not intended for children under the age of 15. We do not knowingly collect personal information from children. If we learn we have collected data from a child, we will delete it promptly.

08

Security and Retention of Your Information

We implement industry-standard security measures to protect your data.

We retain your information only as long as necessary for the purposes outlined in this policy or as required by law.

09

Your Rights and Choices

You have control over your personal information.

  • Access, update, or correct your information
  • Opt out of marketing communications
  • Request deletion of your personal data (where applicable)
  • Disable cookies through your browser settings
  • Contact us for any privacy-related requests
10

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

By using our website, you agree to the terms of this Privacy Policy.

Last updated: May 18, 2026